Shipping policy

NeverCramp Shipping Policy
Effective Date: 12/7/2024

At NeverCramp, we strive to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy for details on processing, delivery, and related terms.

1. Order Processing

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • International Shipping: Delivery times vary depending on the destination (typically 7-14 business days).

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other unforeseen circumstances.

3. Shipping Rates

Shipping costs are calculated at checkout and depend on the shipping method selected, order weight, and delivery destination. Occasionally, we may offer free shipping promotions—details will be specified on our website or promotional materials.

4. International Shipping

  • Customers are responsible for any customs fees, duties, or taxes imposed by their country.
  • Delays due to customs are beyond our control.
  • We recommend contacting your local customs office for more information regarding import regulations.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Use this number to monitor the delivery status of your order through the carrier's website.

6. Address Accuracy

Please ensure that your shipping address is complete and accurate. NeverCramp is not responsible for delays or delivery failures resulting from incorrect or incomplete addresses. If you need to update your address, contact us immediately at [Contact Information].

7. Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please notify us within 7 days of the expected delivery date.
  • For damaged items, include photos of the packaging and product.
  • We will work with the shipping carrier to resolve the issue and determine if a replacement or refund is appropriate.

8. Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted countries.
  • If your destination is not available at checkout, please contact us to confirm shipping options.

9. Contact Us

For questions or concerns regarding your shipment, please reach out to our customer service team at:
Email: Brett.kessler22@gmail.com
Phone: 508-272-7316

Thank you for choosing NeverCramp! We are committed to delivering your order quickly and reliably.